Three ways to run user testing for your new website and make sure your launch goes smoothly
I remember the anticipation when we were ready to launch a website. We put the final touches on the development of the site, and we made sure that everything was operational. There was just one thing left to do. We had to make sure everything worked. Someone had to submit that form, run the credit card on the payment page, sign up for the email newsletter and much more. We referred to it as quality assurance, and really, that is what you are doing. We did that when I worked in customer service. One of our QA (Quality Assurance) agents would