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WordPress Business
Todd Jones

Using help desk software to delight your customers and increase retention

In my career, I have had several customer service type jobs. From my first ever job as a teenager working for the local grocery store until the job where I serviced loans for mortgage companies. The truth is, most jobs have a component of customer service to them. Customer service is the backbone of all customer-facing jobs. Even as someone who services WordPress websites, customer service is a huge part of keeping your customers happy. When I worked servicing the loans for mortgage companies, we were not tasked with open tickets. Occasionally we could do those, but our job was

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