Customer delight: How to get your customers to love you
Love is cherished in our culture. Wouldn’t you agree? Romance is everywhere, not just at February 14th. Think back three months, if you will. Christmastime is filled with romantic feelings as we all want to feel the magic of love during the holidays. Let me ask you a question. What is your favorite place to hang out? For me, it is an independent coffee shop here in town. I don’t know how many people I have sent to the little coffee shop. I go there in the morning to get an Aeropress and visit with the baristas and some of