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Customer delight: How to get your customers to love you

Customer Love

Love is cherished in our culture. Wouldn’t you agree? Romance is everywhere, not just at February 14th. Think back three months, if you will. Christmastime is filled with romantic feelings as we all want to feel the magic of love during the holidays. Let me ask you a question. What is your favorite place to…

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Four ways to find your client’s pain point

Pain Point

One of the things that we learn from WordPress consultants is to learn about the client’s goals and who their target audience is and their pain points. If you are like me, you have sat down with a client to ask these types of questions to hear things like, “My target audience is everybody!” or…

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