How to delight customers with the Welcome Phase of your onboarding process
The Welcome Phase of our onboarding process is the place to articulate your working procedures as well as set expectations for the project. During the welcome phase, you will want to take advantage of various ways to give your client important information which will help welcome to the team. During the Welcome Phase, you are inviting your client to be part of your team, making them feel part of your family. Do you want to know what will make you stand out to your client? Doing something personable. Imagine if you will, getting started with a new client and they