As we go into the final quarter of 2020, I wanted to touch base with the support projects we’ve been working on and testing throughout the year. We’ve worked as a team tweaking our support system to handle better the larger number of users MainWP has gained this year. Many of the projects have been going on in the background as we ran through multiple A/B tests and workflows. Some have been released in plain sight like the new Knowledge Base and others like the MainWP Community we’ve been promoting throughout the year. Today I just want to review some

We take support very seriously, and it’s not too often we allow someone new to interact with MainWP users directly. If fact, we take working with MainWP users so seriously that it’s been over three years since we hired our last direct response person, Sanja Tosanovic. Some of you may have already interacted with Keith as we both ran each other through a trial to be sure it was a good fit. Keith’s stats show him handling over 220 responses with 100% resolution, with less than a 1 hour average response time, in just less than a month. Those are

It’s been just a few short months since we celebrated our fourth anniversary of being a plugin on WordPress.org and today I am excited to announce that the MainWP Dashboard has reached 1500 5 Star Reviews! This number really comes from the strength of everyone in our growing, yet dedicated community. It’s tough to truly visualize that 1500 number when it comes to WordPress.org reviews so I put together a quick unscientific table to better illustrate the point. Let’s see where the MainWP Dashboard falls in with some of the most installed WordPress.org plugins: WordPress.org 5-star Reviews Rank Plugin 5

I’m pleased to announce that the MainWP Dashboard has been added to the Cloudways hosting 1-click installs! This addition means you can quickly and easily install your Dashboard on any of Cloudways providers including AWS, Digital Ocean, Google Cloud, Linode, and Vultr. As long time proponents of Cloudways this is truly an exciting time for us and a great opportunity for MainWP users to work with a host that understands the needs of the MainWP community and has created an environment dedicated to it. Customized Support for MainWP Not only that you can select any of the Cloudways providers for

As you probably already know, WordPress 5.0 comes with the major change of the Post Editor. Gutenberg block editor is replacing the old Classic Editor that hasn’t had many changes over the years and for the most part, has stayed pretty much the same. MainWP plugin has been tested with WordPress 5.0 over the last few months and we are proud to say that the plugin is fully compatible with the new version of the most popular CMS. The functionality of the MainWP plugin and all of the MainWP Extensions is absolutely not affected by this major number update of the