Troubleshooting MainWP
Resolving System Requirement Issues
Last modifiled: March 6, 2025 Category: Troubleshooting MainWPRead more...
Resolving System Requirement Issues
Last modifiled: January 27, 2025 Category: Troubleshooting MainWPWordPress Version Minimum: WordPress 6.2Recommended: Latest stable WordPress versionHow to fix: In case you are running an out of date WordPress version, update your installation to the latest stable release. WordPress Memory Limit Minimum: 64MBRecommended: 256MBHow to fix: To update the WordPress Memory Limit, edit your wp-config.php file and enter something like: define('WP_MEMORY_LIMIT', '256M'); Here you can find out… Read more...
Troubleshoot Extension Licensing Issues
Last modifiled: January 27, 2025 Category: Troubleshooting MainWPExtensions license activation fails If you are not able to activate your MainWP Extension(s): Extensions update not detected If your MainWP Extension(s) are not receiving automatic updates, make sure that your MainWP Extension(s) are activated with your API Key(s). In case your MainWP Extension(s) are properly activated but still not… Read more...
Troubleshooting issues with Jump to the site WP Admin functionality
Last modifiled: January 27, 2025 Category: Troubleshooting MainWPJump to the site WP Admin allows you to quickly open the WP Admin of a Child Site already logged as an administrator user which was used to connect the Child Site to the MainWP Dashboard. Below are the troubleshooting steps in case the functionality is not working as expected.… Read more...
WordPress REST API does not respond
Last modifiled: January 27, 2025 Category: Troubleshooting MainWPIf the WordPress or MainWP REST API endpoints are not responding or the data cannot be exchanged, it's likely that your WordPress REST API is disabled or not reachable. Enabling the WordPress REST API on your MainWP Dashboard By default, the REST API is active on your WordPress site, serving… Read more...
Premium plugin not showing the changelog on MainWP Dashboard
Last modifiled: January 27, 2025 Category: Troubleshooting MainWPSince version 4.4.1 MainWP Dashboard will display changelogs and plugin information for Premium plugins. However, some premium plugins do not use WordPress standards to retrieve and display the changelog and plugin information on Child Sites. In the case of such plugins, the information will not be visible on MainWP Dashboard.… Read more...
How to resolve issue with connecting a Child Site hosted on 20i
Last modifiled: January 27, 2025 Category: Troubleshooting MainWPIn some situations, when adding a Child Site hosted on 20i to the MainWP Dashboard, the security layer (WAF) on the 20i host may block the connection. The solution is to contact the 20i support and ask them to whitelist the IP address or UserAgent of the MainWP Dashboard. MainWP… Read more...
Premium theme updates not detected
Last modifiled: January 27, 2025 Category: Troubleshooting MainWPBy default, MainWP should support all premium themes that use standard WP Update API. Troubleshooting First, go to the child site and see WP itself detects available updates for the themes in the issue. If Updates are detected on the child site, MainWP Dashboard should detect them too. Resync your sites and recheck.… Read more...
Plugin & Theme installation fails with error message “Upload failed”
Last modifiled: January 27, 2025 Category: Troubleshooting MainWPServer Configuration When installing a plugin or theme by upload, ensure that your server permits uploads of the .zip file size. If the PHP Function tmpfile() is disabled on the server hosting your MainWP Dashboard, the plugin upload will fail. In this case, please contact your hosting provider to have… Read more...
Troubleshoot connection problems
Last modifiled: September 24, 2025 Category: Troubleshooting MainWPIf you are experiencing an issue with connecting your website to your MainWP Dashboard, be sure to check this list of potential issues and solutions. Connection Blocked by Firewall In most cases, when the child site server firewall or any other security layer blocks requests from your MainWP Dashboard, you… Read more...