MainWP Support Policy - Code of Conduct

Introduction

At MainWP, we are committed to providing exceptional support to all of our customers. To maintain a professional and respectful interaction, we have implemented a code of conduct that all parties must adhere to during support interactions.

Scope

This policy applies to all support interactions, including but not limited to phone calls, emails, chat, and in-person meetings.

Code of Conduct

Customers seeking support are expected to communicate in a respectful and courteous manner. The following behaviors will not be tolerated:

• Rudeness: Disrespectful language, tone, or actions towards our support staff.
• Aggressiveness: Threatening, bullying, or any form of intimidation.
• Inappropriate Content: Any offensive, discriminatory, or inappropriate remarks or content.

Right to Deny Support

MainWP reserves the right to deny or terminate support services if a customer violates this Code of Conduct. This may include ending a phone call, closing a chat session, or declining further support interactions.

Reporting and Escalation

Customers are encouraged to report any concerns or violations of this policy to Bogdan Rapaic (bogdan@mainwp.com). MainWP will take appropriate actions, which may include escalating the matter to higher management or legal authorities if necessary.

Conclusion

We value each of our customers and strive to provide the highest level of support. Adhering to this Code of Conduct ensures a positive experience for all involved. We thank you for your cooperation and understanding. Should you have any questions or require clarification on any part of this policy, please contact support@mainwp.com.