Self-hosted support plugins are available for WordPress but a number can be limited. One of the newest support plugins that were launched is Fluent Support. The company behind the plugin WP Manage Ninja is also behind well-built plugins such as FluentCRM, Fluent Forms, WP Social Ninja, and Ninja Tables.
To get going to setup the support portal setup you will need to create a support portal page and use the shortcode on it.
The Portal page in Fluent Support uses the following shortcode.
[fluent_support_portal]
To show the built-in login form use [fluent_support_login]
For the user registration use this shortcode [fluent_support_signup]
For both forms use the shortcode [fluent_support_auth]
Customers then when logged in can then create a ticket on the site. It is also possible to open a support ticket on behalf of a customer.
Fluent Support includes integrations for WooCommerce, FluentCRM, Fluent Forms, Slack, and many other plugins and services.
The pro add-on for Fluent Support adds features such an email piping, saved replies, ticket tags, custom fields on tickets and workflows, and automation.
Fluent Support is performance-based and is built on Vue.js and the WordPress REST API as a single paid application. If you are looking for an easy-to-use and well-built support ticketing system for your site then look no further than using Fluent Support.
Useful Links
https://wordpress.org/plugins/fluent-support/
https://fluentsupport.com/
https://fluentsupport.com/features/
https://fluentsupport.com/integrations/
https://fluentsupport.com/docs/
https://fluentsupport.com/docs-category/getting-started/
https://fluentsupport.com/docs-category/integrations/
https://fluentsupport.com/docs-category/business-management/
https://fluentsupport.com/docs-category/productivity/
https://fluentsupport.com/docs-category/activities-and-reports/
https://fluentsupport.com/docs-category/workflow-automation/
https://fluentsupport.com/docs-category/email-management/
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