MainWP Blog

2020 year in review
WordPress Business
Todd Jones

A year in review, 2020: We are living in uncertain times

There is, without a doubt, an unprecedented time in 2020. Well, actually, maybe not. But, we all know that it was the most unusual year in at least 100 years. We used the words “uncertain times,” the “new normal,” Covid-19, and other buzzwords to describe this year. Coming into the year, I had the idea I would attend the first WordCamp Tulsa. My friends in the WordPress Meetup in Tulsa were preparing for the first one, and I wanted to be there to greet them. By March, we knew something was different. WordCamp Asia was canceled.  Major events across the

Janice Sheilah of WP FeedBack PRO
WordPress Business
Todd Jones

Q&A with Janice Sheilah of WP FeedBack PRO

Today we are talking to Janice Sheilah of WP Feedback PRO. Sheilah is WP Feedback PRO’s social media manager. She also helps handle support. She joined Vito Peleg’s team in 2017 as a virtual executive. She has been working as a virtual executive since 2010. With WP Feedback PRO, she and her team help you manage each stage of your WordPress client projects and cuts 50%-80% of project completion time without having to use tons of different tools. Some of the things you will learn about Sheilah: She is a single mom with a 10-year-old daughter. She works for WP

december roundup
WordPress Business
Todd Jones

No silver bullet: The December Roundup, Grinch edition

Sometimes, success doesn’t come from some kind of magic. For example, if you remember the movie “How the Grinch Stole Christmas,” you will remember that the Grinch thought he could kill Christmas by stealing all of the decorations and gifts. Instead, the town found a reason to have joy without special decorations and gifts. Dr. Seuss recounts what went through his head in the story, “And the Grinch, with his Grinch-feet ice cold in the snow, stood puzzling and puzzling, how could it be so? It came without ribbons. It came without tags. It came without packages, boxes or bags.

Featured image: help desk software
WordPress Business
Todd Jones

Using help desk software to delight your customers and increase retention

In my career, I have had several customer service type jobs. From my first ever job as a teenager working for the local grocery store until the job where I serviced loans for mortgage companies. The truth is, most jobs have a component of customer service to them. Customer service is the backbone of all customer-facing jobs. Even as someone who services WordPress websites, customer service is a huge part of keeping your customers happy. When I worked servicing the loans for mortgage companies, we were not tasked with open tickets. Occasionally we could do those, but our job was

Featured Image: Black Friday Yes or No?
WordPress Business
Todd Jones

Should you have Black Friday Deals for your product or service?

Black Friday goes back a long way. As a kid, almost 40 years ago, I don’t remember it being a thing. At least not in the small town in Arkansas where I lived. Mostly my mom went back to work on Friday after Thanksgiving. My dad usually stayed home. We didn’t have school. The idea of shopping for Christmas the day after Thanksgiving (in America) dates back to the 1950s and 60s. Apparently, the police in Philadelphia used the term to refer to the large crowds on that day. Later it became associated with the fact that retailers were said

Janessa Tran
WordPress Business
Todd Jones

Q&A with Marketing And Public Relations Manager for eLightUp’s Janessa Tran

Janessa Tran is the marketing manager for eLightUp, which is the company developed MetaBox and GretaThemes. Today we catch up with Janessa Tran and learn more about her job at eLightUp. During this Q&A, we learn that Janessa is a mother of two adorable daughters, previously worked in advertisement, where she spends most of her time for her job, her love of cooking, and the predestined relationship she has with her husband. How did you get started with WordPress? Actually, I didn’t start with WordPress right from the beginning. Previously, I worked for another advertisement company and switched to eLightUp

The MainWP Roundup
WordPress Business
Todd Jones

October Roundup: What kinds of things are we about to see change with Automattic, PHP & EIG?

In today’s roundup, we discuss EIG, a major PHP update, and if Automattic is going to IPO. Buckle in, let’s ride. EIG acquisitions lead to its own acquisition Everyone has an EIG story. EIG, of course, is the acronym for Endurance International Group. They have a portfolio of some of the worst-rated hosts around the globe. Think BlueHost. You can see all of those brands at this link. Over the years, they have acquired dozens of hosts, many of which were very popular before the acquisition. In fact, Review Signal documents the decline of Site5 in this article. The article

Featured Image: automation courses
WordPress Business
Todd Jones

Five automation courses that will help you put your business on auto-pilot

What business task do you repeat each week? Are they pretty benign? I know that you are already using a MainWP dashboard to update your websites, so you know the value of automating as much as you can for the benefit of your business. What if you could take advantage of other systems? What about systems to help with email marketing and lead nurturing? What about systems to help with your project management and internal company organization? Would that help your business in 2021? Today we will take a quick look at five automation courses that will help your company

Holiday Season
WordPress Business
Todd Jones

3 tactics to help you harness the holiday season for your website agency

When the end of the year, we have all kinds of feel goods. By the time it arrives, we have watched two months of Hallmark Christmas movies. Or maybe other kinds of Christmas movies. Once the dishes are washed on Thanksgiving Day, there is a mad rush to move on to the Holiday shopping season. For decades now, we have had the infamous Black Friday sales. Just in the last few years, we have noticed Cyber Monday. That’s not enough, and we now have a Small Business Saturday (United States) and Giving Tuesday. So many organizations and businesses hop on

Featured Image: Target Audience
WordPress Business
Todd Jones

Musings about target audience. It’s more complex than you think

Who is your target audience? That question alone can strike fear in the heart of many self-employed creators. I understand. The well-intentioned experts tell us we should have such things. “You need a target audience,” they tell us. “What is your niche?” someone says. Perhaps they use the phrase target market. There is no reason to get all stressed out. Today we are here to talk about it and how it applies to our WordPress design business. For ages now, we have had to target someone for business. This idea of targeting prospects is as old as business itself. In

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