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How to delight customers with the Welcome Phase of your onboarding process

The Welcome Phase of our onboarding process is the place to articulate your working procedures as well as set expectations for the project. During the welcome phase, you will want to take advantage of various ways to give your client important information which will help welcome to the team. During the Welcome Phase, you are…

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A simple framework for executing successful client onboarding

Client onboarding

“It’s not a mistake. They don’t make mistakes. They don’t do random. There’s always an objective. Always a target.” Nicky Parsons, Bourne Supremacy   Do you have an objective when it comes to onboarding clients? Are you like Jason Bourne as Nicky Parsons describes him? The scary part could be that your client is handling…

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A plethora of resources for being a better WordPress freelancer

Dear Freelancer Fred

Writing letters have become a lost art. When is the last time you have written someone a letter, especially using your own handwriting? There is something about that task, writing letters, where you spend time writing what you think, what you feel, and taking the time to communicate your message. Today we fire off emails, text…

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